As businesses have been forced to react and evolve after what has been a tumultuous year, the need to forge a closer connection with your customers has never been greater.
Many of the occasions where customers actually speak to a business these days come via support chats, so making sure your company has the right tools to make these interactions not just helpful, but memorable, is paramount.
Live chat solutions have rapidly grown in popularity over past years as brands and businesses look to forge better connections with their customers. Such tools allow customers to speak to a human being immediately instead of waiting on hold or in a phone queue - which can all too often lead to raised tempers and a very disappointed customer.
When it comes to providing such solutions, 3CX Live Chat looks to offer businesses a comprehensive option that will allow them to keep customers happy - but also take these interactions to the next level.
With over five million users everyday, 3CX's platform brings together live chat with a complete communication system including phone and video calls. Visitors to your site can chat with agents in real time and can even switch to a live call or video call with just a single click. If a repeat call is needed, the visitor can speak with the same agent they had chatted to before, without having to dial a phone number, and be passed on to the call center, where they might have to explain the issue all over again to someone new. For businesses this means one set of staff - and for the user, less people to talk to. These calls come completely free within a browser, meaning there's no extra cost to your business or to the customer, removing yet another potential barrier to a positive customer experience, and saving you money or your phone bills.
When a request comes in, chats can be assigned to particular agents or have groups of agents answering chats - with answering available immediately from within the 3CX web client or mobile app, greatly simplifying your tech stack, and meaning agents can even answer chats remotely via a mobile device.
Existing customers can be quickly identified, and their contact record displayed for the agent to see, with any issues tracked and reported within the system, and potential leads can be uploaded straight into your CRM platform.
Your business can also keep all its communication on one central interface platform, bringing together website live chats, messages through your business Facebook page, SMS messages and also coming soon to Google Messages.
3CX Live Chat is available for WordPress, Drupal, Joomla, Wix & Weebly, allowing your business to integrate the system quickly and smoothly, so you can start helping customers immediately.
So if your business is looking to up its live chat game, then 3CX's tools could be just what you need - you can see more information and download here.
No comments